{"id":32017,"date":"2025-06-19T05:33:26","date_gmt":"2025-06-19T05:33:26","guid":{"rendered":"https:\/\/dirums.com\/?page_id=32017"},"modified":"2025-09-20T11:25:33","modified_gmt":"2025-09-20T11:25:33","slug":"buyers-faq","status":"publish","type":"page","link":"https:\/\/dirums.com\/buyers-faq\/","title":{"rendered":"Buyers Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32017\" class=\"elementor elementor-32017\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1204bba4 e-flex e-con-boxed e-con e-parent\" data-id=\"1204bba4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d51bf46 elementor-widget elementor-widget-heading\" data-id=\"3d51bf46\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Buyers Faq<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e1ceab9 e-flex e-con-boxed e-con e-parent\" data-id=\"6e1ceab9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0c506 elementor-widget elementor-widget-text-editor\" data-id=\"dd0c506\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>1. About Dirums<\/b><\/h4><p>Dirums offers a curated selection of high-quality, handmade artisanal products crafted by skilled Indian artisans. While we promote Indian art and artisans, we also create exclusive designs in collaboration with artisans.<\/p><h4><b>2. Purchasing on Dirums<\/b><\/h4><h5><b>How can I buy artwork or handmade products?<\/b><\/h5><p>You can browse our collection, select a product, add it to your cart, and proceed to checkout. Once the payment is completed, your order is placed, and you will receive a confirmation.<\/p><h5><b>Can I negotiate the price of an artwork or product?<\/b><\/h5><p>Some products may have a \u2018Make an Offer\u2019 option, allowing you to negotiate the price with the seller. If available, this option will be displayed on the product page.<\/p><h5><b>How can I track my order?<\/b><\/h5><p>Once your order is shipped, you will receive a tracking link via email, WhatsApp, or SMS to track your order status.<\/p><h4><b>3. Ordering &amp; Cancellation<\/b><\/h4><ul><li aria-level=\"1\">Orders can be canceled before shipping. Once shipped, cancellations are not allowed.<\/li><li aria-level=\"1\">Custom-made or personalized products cannot be canceled once production begins.<\/li><li aria-level=\"1\">Bulk or wholesale orders may have different cancellation policies; contact support for details.<\/li><\/ul><h4><b>4. Shipping &amp; Delivery<\/b><\/h4><ul><li aria-level=\"1\">We\u00a0<b>ship worldwide<\/b>.<\/li><li aria-level=\"1\">International shipping costs, duties, and taxes are applicable as per the destination country\u2019s regulations and must be paid by the customer.<\/li><li aria-level=\"1\">Estimated delivery time varies based on location:<ul><li aria-level=\"2\">Domestic orders:\u00a0<b>4-7 business days<\/b><\/li><li aria-level=\"2\">International orders:\u00a0<b>10-20 business days<\/b>\u00a0(subject to customs clearance)<\/li><\/ul><\/li><li aria-level=\"1\">Once your order is shipped, you will receive a tracking link via email, WhatsApp, or SMS.<\/li><\/ul><h4><b>5. Returns &amp; Exchanges<\/b><\/h4><ul><li aria-level=\"1\">We offer a\u00a0<b>no-questions-asked return policy<\/b>\u00a0within\u00a0<b>7 days<\/b>\u00a0of delivery, provided the product is in its\u00a0<b>original condition and packaging<\/b>.<\/li><li aria-level=\"1\">If a product is\u00a0<b>non-returnable<\/b>, it will be clearly mentioned in the product return policy at the time of purchase.<\/li><li aria-level=\"1\">Customers are\u00a0<b>strongly advised to record an unboxing video<\/b>\u00a0to support claims for defective or damaged products.<\/li><li aria-level=\"1\">Custom-made or personalized products are\u00a0<b>non-returnable<\/b>.<\/li><li aria-level=\"1\">Currently,\u00a0<b>international orders are non-returnable<\/b>\u00a0due to high shipping costs and customs clearance restrictions.<\/li><li aria-level=\"1\">If an incorrect or damaged item is received, please contact customer support within\u00a0<b>24 hours<\/b>\u00a0of delivery.<\/li><\/ul><h4><b>6. Refund &amp; Exchange Options<\/b><\/h4><ul><li aria-level=\"1\">Customers can choose between:<ul><li aria-level=\"2\"><b>Exchange<\/b>\u00a0for another product of the same value (subject to availability)<\/li><li aria-level=\"2\"><b>Refund options:<\/b><ul><li aria-level=\"3\">Dirums Wallet (store credit for future purchases)<\/li><li aria-level=\"3\">Original payment mode (credit card, debit card, UPI, etc.)<\/li><li aria-level=\"3\">Direct bank transfer (as applicable)<\/li><\/ul><\/li><\/ul><\/li><li aria-level=\"1\">Refunds are processed within\u00a0<b>7-10 business days<\/b>\u00a0after receiving the returned product.<\/li><\/ul><h4><b>7. Payments &amp; Security<\/b><\/h4><ul><li aria-level=\"1\">We accept multiple payment methods, including:<ul><li aria-level=\"2\">Credit\/Debit Cards (Visa, Mastercard, etc.)<\/li><li aria-level=\"2\">UPI &amp; Net Banking<\/li><li aria-level=\"2\">Digital Wallets<\/li><li aria-level=\"2\">COD (Cash on Delivery) \u2013 Available for select locations in India<\/li><\/ul><\/li><li aria-level=\"1\">All transactions are encrypted and processed securely using secured third-party services.<\/li><li aria-level=\"1\">For COD orders, additional handling charges may apply.<\/li><\/ul><h4><b>8. Product Quality &amp; Authenticity<\/b><\/h4><ul><li aria-level=\"1\">All Dirums products are\u00a0<b>handmade<\/b>\u00a0and unique, meaning slight variations in color, texture, or design are normal.<\/li><li aria-level=\"1\">Handmade products may have\u00a0<b>minor imperfections<\/b>, adding to their authenticity.<\/li><li aria-level=\"1\">Dirums also\u00a0<b>manufactures exclusive handmade products<\/b>\u00a0by collaborating with artisans.<\/li><li aria-level=\"1\"><b>Authenticity Certificates (COA)<\/b>\u00a0are available for original artworks.<\/li><li aria-level=\"1\">Paintings are shipped\u00a0<b>unframed<\/b>\u00a0unless mentioned otherwise.<\/li><\/ul><h4><b>9. Bulk Orders &amp; Corporate Gifting<\/b><\/h4><ul><li aria-level=\"1\">We offer\u00a0<b>bulk orders<\/b>\u00a0and\u00a0<b>corporate gifting<\/b>\u00a0with customization.<\/li><li aria-level=\"1\">Special discounts and packaging options are available for large orders.<\/li><li aria-level=\"1\">Contact our support team for personalized assistance.<\/li><\/ul><h4><b>10. Gift Wrapping &amp; Personalized Messages<\/b><\/h4><ul><li aria-level=\"1\">Gift-wrapping services are available on select products.<\/li><li aria-level=\"1\">Customers can include a personalized message with their gift.<\/li><li aria-level=\"1\">Gift wrapping and custom messages are subject to availability and may add extra time to shipment.<\/li><li aria-level=\"1\">These options can be selected at checkout or requested post-purchase.<\/li><\/ul><h4><b>11. Customer Support<\/b><\/h4><p>For any queries or assistance, contact us:<\/p><ul><li aria-level=\"1\"><b>Email:<\/b>\u00a0info@dirums.com<\/li><li aria-level=\"1\"><b>Phone:<\/b>\u00a0+91-7739918888<\/li><li aria-level=\"1\"><b>Support Hours:<\/b>\u00a0Monday \u2013 Saturday, 10 AM \u2013 6 PM IST<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. About Dirums Dirums offers a curated selection of high-quality, handmade artisanal products crafted by skilled Indian artisans. While we promote Indian art and artisans, we also create exclusive designs in collaboration with artisans. 2. Purchasing on Dirums How can I buy artwork or handmade products? You can browse our collection, select a product, add&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-32017","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Buyers Faq - DIRUMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dirums.com\/buyers-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Buyers Faq - DIRUMS\" \/>\n<meta property=\"og:description\" content=\"1. 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